Overview of Performance Services

Because you can’t manage what you can’t measure, OE creates simple, powerful tools and frameworks to help you both understand and manage your impact performance. We take into account the quantitative, qualitiative, and human aspects of evaluation, and most importantly, help you translate your findings into strategy and action.

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Evaluation & Impact Management

Impact management has two simple components: measurement and response.

To fully understand the impact of your work, it’s important to understand both the financial, and non-financial, results of your efforts and investment. Using rigorous processes and a holistic approach, we’ll uncover key insights about your performance, giving you the data to develop and execute precise strategies in the future, and report honestly to your investors or donors.

Solves for:

  • Low returns on investment
  • Insufficient revenue
  • Poor case making
  • Inefficient program strategy, organizational design and use of resources
  • Inability to differentiate yourself from your competitors
  • Lack of internal cultural cohesion around goals
  • Ineffective brand management

A vast number of otherwise sophisticated organizations measure their non-financial outcomes through estimation and communicate them through anecdote. As a consequence, they are unable to express their value proposition in sound terms, and they leave money on the table.

OE helps organizations to precisely identify their intended outcomes and impacts – both financial and non-financial. We devise affordable, simple solutions to measure these crucial outcomes and to communicate them both internally and externally with stakeholders.

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Change Management

Our change management practice informs everything we do. In the context of evaluation and performance management, we focus on using your findings to inform your actions. There is no point investing in evaluation if you aren’t going to use the data it produces. Change management also informs our strategy and leadership placement services. In the former, we stay on with an organization to help socialize a strategic plan and implement it. In the latter, we create succession planning frameworks, communications, and documentation to help ensure a successful tenure for incoming leadership. In other words,, our change management practice informs everything we do, in every context.

Solves for:

  • Wasted evaluation efforts
  • Ossified strategies

Change management is about having, socializing, implementing, and iterating a plan. And while there is no single template for change management, OE takes the same approach by carefully listening, and adapting as needed.